FAQ

Frequently asked questions

What is WatchVault?+

WatchVault is a private digital vault for your watches. Each watch gets its own record with photos, specifications, purchase details and documents such as receipts, warranty cards and service invoices — so everything is organized in one place. Read why we built it.

Is WatchVault free?+

Yes — WatchVault is currently free to use. You can catalog your entire collection, upload documents and photos, export PDF reports, and set up Legacy Access at no cost, with no credit card required.

Is my data secure?+

Yes. Sensitive fields — serial numbers, purchase prices, and location data — are encrypted at the application level before storage, and uploaded documents are encrypted as well. All traffic is protected by HTTPS/TLS. Your data is never shared.

Who can see my collection?+

Only you. Your vault is private to your account. The one exception is Legacy Access, where you choose a trusted contact and give them read-only access.

What can I store for each watch?+

Brand, model, reference and serial number, purchase date and price, condition, notes, multiple photos, and documents such as receipts, warranty cards, certificates and service records.

What happens if my watch is lost or stolen?+

Generate a PDF report from your vault with the details, photos and documentation of the watch. Having the serial number, reference and proof of purchase ready makes it much easier to work with the police and your insurer.

What is Legacy Access?+

Legacy Access lets you grant a trusted contact read-only access to your vault — useful for estate planning, or so that a family member can find your watches' documentation if they ever need it. Invite your contact by email from Settings, and revoke access at any time.

What if I inherited a watch with no papers?+

Start a record for it in your vault with photos and whatever details you can find, then add documents as you gather them — for example after a service or valuation. From then on, its history stays organized for the next owner.

What formats can I import and export?+

You can export insurance-ready PDF reports for your whole collection or a single watch, and import or export your collection as CSV/Excel — including a downloadable import template if you’re moving from a spreadsheet.

What are Watch Actions?+

Request an insurance quote or a valuation for any watch directly from your vault. Requests go to our team, who follow up by email.

Do I need to own expensive watches to use WatchVault?+

Not at all. WatchVault works for any watch you care about, from a first automatic to a grail piece, and for collections of any size.

Still have questions? support@watchvault24.com