FAQ

Frequently asked questions

Is my data secure?+

Yes. Sensitive fields — serial numbers, purchase prices, and location data — are encrypted at the application level before storage, and uploaded documents are encrypted as well. All traffic is protected by HTTPS/TLS.

What's the difference between Free, Pro, and Premium?+

Free lets you catalog your full collection with a limited number of uploads per month. Pro adds unlimited uploads, full PDF export, and Legacy Access. Premium adds priority handling on Watch Actions and more Legacy Access contacts. See the full pricing page for details.

Is the Free plan really free forever?+

Yes — Free is a permanent plan, not a trial. You can catalog your entire collection at no cost, with a limit of 5 document/photo uploads per month.

What is Legacy Access?+

Legacy Access lets you grant a trusted contact read-only access to your vault — useful for estate planning or making sure a family member can find your documentation if they ever need it. Invite your contact by email from Settings.

What formats can I export my collection in?+

You can export insurance-ready PDF reports, and import or export your collection as CSV/Excel — including a downloadable import template if you’re moving from a spreadsheet.

How do I manage or change my plan?+

You can manage your plan from your account Settings.

What are Watch Actions?+

Request an insurance quote or a valuation for any watch directly from your vault. Requests go to our team, who follow up by email.

Can I try Pro or Premium before paying?+

Paid plans aren't live yet — right now every new account starts on Free. We'll announce when Pro and Premium become available.

Still have questions? support@watchvault24.com